How to Make and Cancel an Appointment
Urgent/Routine Appointments
If you need help for an ongoing or new medical problem, please submit a request through our online consultation system, SystmConnect. Your request will be reviewed on the day and signposted to the most appropriate Healthcare Professional.
Click here to access SystmConnect
Click here to watch a SystmConnect instruction video
If you do not have access to the internet or are unable to submit a request online for another reason, please contact the Practice by telephone and a member of our team will assist you.
Nurse/HCA Appointments
The following Nurse/HCA appointments can be booked directly using the Airmid app or SystmOnline:
- Blood Tests
- Cervical Smears
- Blood Pressure Check
- Blood Pressure Check and Blood Test
Alternatively, you can make a request for any of the following appointments via our SystmConnect platform:
- B12 injection
- Prostap/Zoladex injections
- Child Immunisations
- Cervical Screening
- Pill Check
- Removal of stitched/clips
Following submission of an appointment request via SystmConnect , we will contacted you with details of an appointment. Click here to access SystmConnect
If you require any other type of appointment with a Nurse or Healthcare assistant, please telephone the surgery on 01722 336 441.
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Long Term Condition Clinics
Patients with chronic conditions will be invited annually during their birth-month to attend the Practice for the appropriate monitoring/tests to ensure their condition is being managed appropriately.
It is important that patients routinely attend for their monitoring appointments, to ensure their problem is well controlled and any medication is prescribed safely.
Choice Of Practitioner
Patients have a right to express a preference of practitioner. Please ask when you make your appointment if you would prefer to see a particular practitioner.
Who Is Entitled To An Appointment?
All registered patients are entitled to consultations. If you fall ill while away from home, or if you are not registered with a GP but need to see one, you can still contact your nearest practice to ask for treatment. You can receive emergency treatment for 14 days. After that you will have to register as a temporary resident or permanent patient.
Home Visits
We offer home visits for those who are house bound or unable to visit the surgery in person.
Late Arrival
It is important that you make it to your appointment on time, however, we appreciate that from time to time you can be late for your appointment.
If you know you are going to be late please let us know. We allow a 10 minute buffer for late arrivals. If you are less than 10 minutes late, the clinician will be able to see you. If you arrive after this buffer, the receptionist will have to communicate with your clinician to see if they can fit you in. This will depend on the time of day and how busy the clinic is. If they can’t, you will need to book another appointment.
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