When We Are Closed

If you believe you need to seek medical advice or see a health care professional between 6.30pm and 8.00am (Monday to Friday), at weekends and Bank Holidays, please call NHS 111. 

A receptionist or nurse will take your call and contact the duty doctor.

 

NHS 111

  • Free to call number available 24 hours a day, every day of the year
  • Single point of access for urgent care advice 'when it's not as serious as 999'
  • The service will direct the public to the right service first time without the need to re-triage
  • There are only three numbers to remember for urgent healthcare advice:
  1. GP surgery for problems arising in the normal working day
  2. 111 if the practice is closed or if away from home
  3. 999 if there is a life-threatening emergency

NHS 111

 

Calls to NHS 111

  • Will be answered by trained, non-clinical advisers
  • They will assess the caller's needs using a clinical assessment tool, called NHS Pathways
  • This is already used locally in the out-of-hours service
 

NHS 111 can

  • dispatch an ambulance
  • give health advice and information or
  • signpost the patient to the most appropriate local service
 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

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