SystmConnect is a platform for submitting online requests to the Practice

Since early Spring, we have been researching different providors of online consultation platforms endorsed  by the NHS in an effort to make accessing an appointment easier than it ever has been . Following a huge amount of research, planning and tweaking of our chosen system during the intial pilot,  we are now ready to add clinical requests to SystmConnect. 

We are expecting that everyone who is online and capable of of using the internet, will use SystmConnect. This will be an easy process, involving answering a few, simple questions and submitting a request which goes to a Clinician, for them to determine your next steps. The majority of a triage telephone call is spent gathering information about your symptoms and illness, which the Clinician will then use to make a decision about how your care proceeds; by using SystmConnect, all of this information will be available to the Clinician immediately, meaning that the time they take per patient should be less - eventually meaning that we will be able to triage an increased number of patients every day. 

The success of SystmConnect as a process will depend on you, our patients, using it as much as possible to free up our Reception team to deal with patient requests which can only be dealt with over the telephone. Initially, the amount of SystmConnect requests dealt with will be capped at the equivalent number of triage appointments an individual clinician handles on a daily basis. 

SystmConnect is 'going live' with clinical requests on Monday 6th January 2025 and we encourage everyone who is able, to use it.

Click the button below to bookmark the Practice's SystmConnect home page ready for the 'go live' date.

Published: Dec 19, 2024