How to Make and Cancel an Appointment
Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve
Appointment available for online booking are:
- Blood Pressure appointments
- Blood test appointments
- Cervical Counselling / Smear appointments
- Clinician GP triage appointments (please note, that you will have to leave some details for the reason of the appointment and if the Clinician deems this non-urgent the call may be moved to a more appropriate slot)
Please note; bookings via this method will be audited to ensure that all patients are using this facility fairly. Patients booking excessively or inappropriately via these methods will have their ability to book via these routes revoked.
Airmid is the new patient facing app to support all your healthcare needs. Patients can take control of their own healthcare and engage with their own care team.
You may book a consultation at a time and with the doctor of your choice. We try to ensure that consultations are always available within 48 hours. However, due to various reasons, we may not always be able to provide an appointment at short notice with the doctor of your choice.
If you find that you no longer require your appointment, please do let us know, so that we can release this for someone else.
To book these appointments please contact us on
01722 336 441 or visit one of a branches.
Alternatively use the Online link at the top of this page.
Please let us know when booking an appointment if you need to be seen downstairs.
We have duty doctors available in mornings and afternoons at each surgery to speak to anyone requiring an urgent appointment. We do need a telephone number from you, on which the doctor can contact you and, if necessary, the doctor will arrange to see you within a few hours that same day.
These have been introduced so that patients who do not need to see a doctor in person, can speak to a doctor on the telephone.
They are obviously not suitable for patients who might need to be examined, but for quick and simple queries, when you want to speak a specific doctor, they are ideal. The appointments are spaced out throughout the week. They have also been introduced so that the triage doctors are not overwhelmed with telephone calls, many of which are not urgent matters.
The triage service is only for urgent matters that cannot wait until a normal appointment is available.
The triage or duty doctor service is available both morning and afternoon for urgent medical matters. The doctor may not be able to take your call immediately especially at busy times but if you leave a contact number with the receptionist the doctor will get back to you. The doctor will be able to offer you an urgent appointment that day if necessary.
The duty service does not deal with routine matters, such as test results or referral queries. The receptionists may redirect your call to someone else in the surgery team for answers to these queries.
What is Telephone Triage?
A telephone triage appointment is a brief, focussed appointment with a duty clinician to determine the nature and urgency of your problem. Our triage clinicians include Doctors, Advanced Nurse Practitioners, and Paramedic Practitioners.
You will be asked for a brief description of your problem, and then asked a few questions. From there, the clinician will decide on one of 3 outcomes:
RED:Your problem requires urgent attention from another service. This may include advice to call 999 or attend A&E for medical emergencies, or to seek advice from a Dentist, Optician, Physiotherapist, Mental Health Team or local Pharmacist.
AMBER: Your problem can be resolved on the telephone by the duty clinician. The clinician will ask a few more questions, and then provide medical advice on investigation and management of your problem or arrange appropriate onward referral.
GREEN: Your problem requires a home visit (only if you are housebound), face to face, or longer telephone appointment. The clinician will arrange this for you. You may need to be flexible about the time.
Please be aware that the Duty Clinician may have large numbers of urgent calls waiting, so it is important to have a clear idea in your mind of the reasons for your call, and share this with the Receptionist, so we can prioritise the most urgent calls.
Choice Of Practitioner
Patients have a right to express a preference of practitioner. Please ask when you make your appointment if you would prefer to see a particular practitioner.
Who Is Entitled To An Appointment?
All registered patients are entitled to consultations. If you fall ill while away from home, or if you are not registered with a GP but need to see one, you can still contact your nearest practice to ask for treatment. You can receive emergency treatment for 14 days. After that you will have to register as a temporary resident or permanent patient.
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