If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaint procedure as part of an NHS complaints system, which meets the national criteria.
We hope that we can sort most problems out easily, quickly at the time they arise with the person concerned. If you wish to make a formal complaint, please do so as soon as possible - ideally within a matter of a few days. This will enable us to establish what happened more easily.
Our complaints form is available below for you to fill in and return as per its instructions or alternatively is available at any of our branch receptions. Also below is a copy of our complaints procedure leaflet which further explains the process.
Completed complaints forms must be sent by post or email to firstname.lastname@example.org or alternately handed into either one of our sites.