First Contact Physiotherapy (FCP) Services

Our First Contact Physiotherapist (FCP) service, provided in partnership with Pure Unity Physiotherapy. An FCP is a specialist physiotherapist with additional training in order to support patients with musculoskeletal (MSK) problems. In partnership with Pure Unity Physiotheraphy, we will have Fazeela, a trained FCP working in our surgeries. She will be providing expert assessments and guidance to patients experiencing joint, spinal, tendon and other MSK issues, without needed to see a GP first. 

How can an FCP help?

FCPs are MSK specialists training to assess and diagnose patients with routine and complex MSK problems which can include:

• Assessment and diagnosis with onward management planning
• Advice, guidance and self management to ensure patients are doing the right things
• Exercise advice where needed to support recovery
• Signposting to local servicse that might be helpful
• Onward referrals and investigations as needed 

How to access the service

You do not need a GP appointment to use this service.

If you have a new physical or musculoskeletal problem, simply submit a SystmConnect request using the New Condition option. Your request will be reviewed and directed to our First Contact Physiotherapist, who will arrange the most appropriate next step — usually a telephone or face‑to‑face assessment.

When FCP is not the right service

For certain issues, you may need a different type of clinical support. Please do not use FCP for:

• Medication reviews

• Fit notes or administrative requests

• Neurological symptoms (numbness, weakness, facial drooping)

• Severe trauma or suspected fractures